Privacy Statement

Napier Urgent Care is committed to protecting your privacy and complying with the Privacy Act 2020 and the Health Information Privacy Code 2020 (as amended 2023).

We collect and hold personal and health information to:

• provide safe, effective, and coordinated healthcare;
• manage our clinical and administrative services; and
• meet our legal and contractual obligations.

Information is collected only where necessary, stored securely, and used for its intended purpose.

Your information may be shared with other healthcare providers involved in your care or with government agencies as required by law. We will not release information to any other party without your consent unless permitted or required by law.

Napier Urgent Care may use advanced technologies, including artificial intelligence, to support clinical care and organisational functions. All AI processing will comply with privacy, confidentiality, and ethical standards.

You have the right to access and request correction of your personal or health information.

Requests can be made to the Privacy Officer:

Privacy Officer: General Manager
Email: sue@napierurgentcare.co.nz
Postal Address: 76 Wellesley Road, Napier
Phone: 06 835-4999

If you have concerns about how your information has been handled, you may contact the Privacy Officer or the Office of the Privacy Commissioner via www.privacy.org.nz.