City Medical Ltd T/A Napier Urgent Care
Welcome to Napier Urgent Care
Providing urgent and after-hours medical care from 8:00am to 8:00pm every day.
We are a walk-in service, and no appointments are required.
Current Clinic Status
First-time Visitors
If you are a first time visitor to Napier Urgent Care, you will need to complete our 'Patient Information Form' on arrival.
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What to Expect?
When you arrive you will be triaged by one of our experienced nurses. Triaging allows us to ensure the most urgent cases are seen quickly.
Important to Know
We are not an emergency department – if you are experiencing a health emergency, please ring 111.
When to Visit Us?
Visit Napier Urgent Care when:
Fees
- Fees are payable before each consultation.
- In some cases, your treatment may be funded – our reception and nursing team can advise you on this, after you have been triaged.
Zero Tolerance to Staff or Patient Abuse
We prioritise the safety of our staff and patients at all times, and have a zero-tolerance policy towards any behaviour that verbally or physically threatens others.
Our Values
Wait Times
We always strive to provide timely care, and it is never our intention to delay treatment. However, factors such as staff illness, availability, or high patient volumes and complexity can sometimes result in longer wait times than we would like.
The following colour codes provide a guide only to possible delays. These are only estimates, and we encourage all patients to present to Napier Urgent Care so we can triage you promptly.
Clinical Services Available
- We are unable to provide WINZ Medical Certificates.
- Please click on the link below for information on the services available, together with list of services we do not provide at Napier Urgent Care.
Overnight Services
From 8:00pm to 8:00am, Health New Zealand/Te Whatu Ora operates a nurse-led overnight nursing service based at Napier Urgent Care; for more information on this service please visit.