06 835 4999
Current Wait Status

Napier Urgent Care

76 Wellesley Road, Napier

06 835 4999

Welcome to Napier Urgent Care

Providing urgent and after-hours medical care from 8:00am to 8:00pm every day.

We are a walk-in service, with no appointments required.

Learn More
Our Fees

First-time Visitors

If this is your first time visit to Napier Urgent Care, please complete our Patient Information Form [link] before you arrive.

01

Our System

The form is sent directly to our reception team so your details are in our system when you arrive.

Complete Paitient Form

02

Identification

Please upload your identification (drivers licence or passport), or bring these with you.

Acceptable forms of ID

03

Work/Resident Visa

Currently in NZ on a work or resident visa? Please upload your visa status documents, or bring these with you.

NZ Immigration website

What to Expect?

When you arrive you will be triaged by one of our experienced nurses. Triaging allows us to ensure the most urgent cases are seen quickly.

Learn More

Important to Know

We are not an emergency department – if you are experiencing a health emergency, please ring 111.

We are not a general practice. We do not enrol patients. For more information on enrolling with a GP in Hawke’s Bay, please visit our Services tab.

When to Visit Us?

Visit Napier Urgent Care when:

You have had an accident (non-emergency).

You can’t wait to see your own doctor.

You are currently visiting to Hawke’s Bay.

You are not enrolled with a doctor

Fees

  • Fees are payable before each consultation.
  • In some cases, your treatment may be funded – our reception and nursing team can advise you on this, after you have been triaged.
For information on fees, visit our Fees page.

Zero Tolerance to Staff or Patient Abuse

We prioritise the safety of our staff and patients at all times, and have a zero-tolerance policy towards any behaviour that verbally or physically threatens others.

Our Values

Collaboration & Co-operation

Uniting, advocating and advancing urgent and primary care services for our community.

Care & Collegiality

Patient-focused quality care, delivered by empowered staff.

Communication

Transparency and authenticity in all that we do.

Continuous Quality Improvement & Compliance

Forward-focused, best practice-led.

Wait Times

We always strive to provide timely care, and it is never our intention to delay treatment. However, factors such as staff illness, availability, or high patient volumes and complexity can sometimes result in longer wait times than we would like.


The following colour codes provide a guide only to possible delays. These are only estimates, and we encourage all patients to present to Napier Urgent Care so we can triage you promptly.

For information, visit our Triage & Clinical Services page.

Code Karaka

Please be aware that only one doctor is available, so wait times for non-urgent care may be longer than usual

Code Whero

Please be aware that no doctors are available; we will be providing a nurse-led triage service.

Clinical Services Available

  • We are unable to provide WINZ Medical Certificates.
  • Please click on the link below for information on the services available, together with list of services we do not provide at Napier Urgent Care.
For information, visit our Triage & Clinical Services page.

Overnight Services

From 8:00pm to 8:00am, Health New Zealand/Te Whatu Ora operates a nurse-led overnight nursing service based at Napier Urgent Care; for more information on this service please visit [will need to get this information from HNZ]