Current Wait Status

Moderately busy

If urgent, call 111.

Welcome to Napier Urgent Care

Providing urgent and after-hours medical care from 8:00am to 8:00pm every day.

We are a walk-in service, with no appointments required.

Current Wait Status

Moderately busy

If urgent, call 111.

First-time Visitors

If you are a first time visitor to Napier Urgent Care, you will need to complete our 'Patient Information Form' on arrival.

01 On Arrival

Complete the New Patient form. Our reception team will immediately load your details into our system.

Complete Patient Form

02 Identification

Identification is required, (drivers licence or passport) please bring these with you.

Present acceptable forms of ID

03 Work/Resident Visa

Currently in NZ on a work or resident visa? Please bring your visa status documents with you.

Work/Resident Visa documentation

What to Expect?

When you arrive you will be triaged by one of our experienced nurses. Triaging allows us to ensure the most urgent cases are seen quickly.

Important to Know

We are not an emergency department – if you are experiencing a health emergency, please ring 111.

We are not a general practice. We do not enrol patients. For more information on enrolling with a GP in Hawke’s Bay, please visit our Services page.

When to Visit Us?

Visit Napier Urgent Care when:

You have had an accident (non-emergency).

You can’t wait to see your own Doctor.

You are currently visiting Hawke’s Bay.

You are not enrolled with a Doctor.

Fees

Zero Tolerance to Staff or Patient Abuse

We prioritise the safety of our staff and patients at all times, and have a zero-tolerance policy towards any behaviour that verbally or physically threatens others.

Our Values

Collaboration & Co-operation

Uniting, advocating and advancing urgent and primary care services for our community.

Care & Collegiality

Patient-focused quality care, delivered by empowered staff.

Communication

Transparency and authenticity in all that we do.

Continuous Quality Improvement & Compliance

Forward-focused, best practice-led.

Wait Times

We always strive to provide timely care, and it is never our intention to delay treatment. However, factors such as staff illness, availability, or high patient volumes and complexity can sometimes result in longer wait times than we would like.

The following colour codes provide a guide only to possible delays. These are only estimates, and we encourage all patients to present to Napier Urgent Care so we can triage you promptly.

Code Karaka

Please be aware that only one doctor is available, so wait times for non-urgent care may be longer than usual

Code Whero

Please be aware that no doctors are available; we will be providing a nurse-led triage service.

Clinical Services Available

Overnight Services

From 8:00pm to 8:00am, Health New Zealand/Te Whatu Ora operates a nurse-led overnight nursing service based at Napier Urgent Care; for more information on this service please visit.